Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please allow extra time when ordering in November/December as these are extremely busy periods here at TheCraftyBlackDog.

Domestic Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

All orders over 2kg will be sent via tracked delivery.

Please note free shipping for orders over £75

In-store pickup

You can skip the shipping fees with free local pickup if you are in Plymouth, Devon. Please contact me before placing your order and ask for a free shipping code, your order will be prepared and ready for pick up within 5 to 7 business days. I will send you an email when your order is ready along with instructions. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from me which will include a tracking number (if over 2kg) you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact me at info@thecraftyblackdog.co.uk with your name and order number, and I will investigate it for you.

If you’re looking to return or exchange your order for whatever reason, I am here to help! Returns are to be made within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

I accept returns up to 30 days after delivery, if the item is unused and in its original condition, I will refund the full order amount. The cost of the return is to be made by the customer.

If your order arrives damaged in any way, please email me as soon as possible at info@thecraftyblackdog.co.uk with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.
2. Ensure the item is in the original packaging and please return to:

TheCraftyBlackDog
293 Southway Drive
Plymouth
PL6 6QN

Additional Information:

• If you have asked for a refund, this will be initiated within 2 working days of the item being received.
• The customer will pay for all returns less damaged items.
• There are no restocking fees.
• Please report any missing items 3 days after the expected delivery date. I will then raise the issue with the carrier and keep you updated with any response. In the instance of a loss, once confirmed lost by the carrier I will send a replacement free of charge. I can not do this until the carrier confirms the loss of the item(s).
• If you have any further questions, please don’t hesitate to contact me at info@thecraftyblackdog.co.uk